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Gain #innovation insights by observing how customers use your product or service via @paulsloane #servicedesign - http://t.co/grsW7Ibx
How to master the four customer experience competencies by @btemkin (via @mycustomer) - http://ow.ly/4sH5K #CEM
Customer Experience Reading List For Senior Execs #cx #cex #cem - http://t.co/tteX0K3x
GrowthStories enters partnership with @gxsoftware for Customer Engagement across digital touchpoints - http://t.co/9pKEh5Hb
Cross-channel customer experience: how mature is your organisation? #crosschannel #cem #custserv | http://t.co/bp6hEJTN
Had a great customer service with @shopify today, which we are considering for one of our new startups. Keep up the good work. #custserv
Moments of truth on purchasing path exploding from 5.3 (10) to 10.4 (11) Google says #servicedesign #touchpoints - http://t.co/Wzbd5pe
The Value Co-Creation Canvas by @wimrampen, based on the Business Model Canvas by business_design #cocreation #value - http://t.co/JI591OS
FollowFriday for @westartup @leoexter @betagroup @grahamhill @xaviercorman @agileminds @arnoldbeekes @microtask @journeymanpm @wimrampen
Why Project Networks Beat Project Teams - elaborating on our GrowthStories "connected company" vision - http://feedly.com/k/gGVsAr
Service innovation & optimisation agency.Designing and creating remarkable customer experiences across all touchpoints (web, POS, call centre, retail, ....)
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