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@marshacollier Enjoyed scrolling through tweets from your #SXSW #CustServ session & looking forward to seeing deck http://mcollier.blogspot.com/2013/03/real-talk-online-customer-service-shift.html …
Social media can give whiners too much power. They can be toxic, so move that awkward customer to another channel #smwldn #likeminds
More social trends: Apple iTV- content in the cloud; location-based news; media via NFC (near field communications) #MediaSummit