Favstar gets even better if you sign in.
Sadly, showing up and doing basics puts you ahead of 90% of people.
Actually helping custs onboard beats surveys, interviews, click tracking, etc. Going through that exercise right now and learning a ton.
Evaluating several SaaS products and most forget about me after the first few days. All of a sudden it's "your trial is expiring".
Finally have data for my guided tour experiment(s). Results: 15% more paid customers each month. With SaaS this adds up.
People that say a $19/month biz product is too much won't get value even at $5/month. Lowing price isn't the answer.
Going through analytics and annotating when all the good stuff happens. Email is involved 90% of the time.
Sometimes it's best to suggest a customer cancel their account than to deal with repeated negative communication. It's not worth the stress.
Wanna improve trial to paid conversions? Get on Skype/phone and walk 5 trials through getting started with your product.
Added a new step in my hiring process for a dev. After they complete the 1 to 2 hour test coding project, I ask them to make changes.
@Bidsketch founder and my personal blog is here: http://www.extendslogic.com