What I Learned From Increasing My Prices - http://t.co/ha3UWgnA cc: @amyhoy

Sadly, showing up and doing basics puts you ahead of 90% of people.

RT @hnshah How to Create a Million-Dollar Business This Weekend (Examples: AppSumo, Mint, Chihuahuas) http://t.co/yJQncXcX

Actually helping custs onboard beats surveys, interviews, click tracking, etc. Going through that exercise right now and learning a ton.

How cold calling (properly) works better than AdWords http://t.co/wXohZvBZ

Excellent post on SaaS metrics from @larslofgren on @andrewchen's blog:  http://bit.ly/182B65K 

Evaluating several SaaS products and most forget about me after the first few days. All of a sudden it's "your trial is expiring".

Finally have data for my guided tour experiment(s). Results: 15% more paid customers each month. With SaaS this adds up.

People that say a $19/month biz product is too much won't get value even at $5/month. Lowing price isn't the answer.

Going through analytics and annotating when all the good stuff happens. Email is involved 90% of the time.

Brilliant interview by @asmartbear on SaaS metrics - http://t.co/K6pQUIuK - Enjoyed the freemium part (no one talks about it like that).

Sometimes it's best to suggest a customer cancel their account than to deal with repeated negative communication. It's not worth the stress.

Wanna improve trial to paid conversions? Get on Skype/phone and walk 5 trials through getting started with your product.

Added a new step in my hiring process for a dev. After they complete the 1 to 2 hour test coding project, I ask them to make changes.

@brennandunn Very cool. No reason why it shouldn't hold. Mine is ~55% to 60% most months. I've seen peeps get up to 90%.

Case Study: 13 Pre-Launch Traffic Strategies for Startups (Part 1 of 3) | Software by Rob http://t.co/so1PW5pc via @robwalling

@amyhoy First tried retargeter (mistake) and now doing adroll. I show different ads to different traffic sources (partners, templates, etc)

Doing some work on my free trial emails. @lincolnmurphy has some great ideas on making these better in his course - http://t.co/lsDyByWQ

Mutual Promise Guarantees prevent refunds by encouraging customers to make an effort to use your product. http://t.co/qlMfksmw

@amyhoy Some people get off on false sense of urgency (especially in big cos). I never understood it. Seems like obvious lack of progress.