5 Questions for Every Product Marketing Team out there by Freshdesk Marketer @stonedchimera  http://bit.ly/TOatfG . #Marketing #SaaS

We are facing some issues in mail delivery & we are working with @sendgrid to clear this up ASAP. Apologies for the inconvenience caused.

'If everything seems under control, you're not going fast enough' - Mario Andretti. #Startups

@robertvhoesel Robert, really sorry for the inconvenience caused. We're working on it and should be up in about ten to fifteen mins.

Automate ticket assignment on your helpdesk this Monday -  http://bit.ly/10mxZz8 . Go on, check it out! #CustServ #Helpdesk

@eccentriclee Thanks QA! :) Let's hear more about your needs & maybe we can work out something even better: support [at] freshdesk [dot] com

Our most popular post of last week, 'Outsourcing your technical support process: should you, or should you not? -  http://bit.ly/ZAmDKX .

There may be issues with email delivery; our service provider @sendgrid is facing downtime. We're working to get things up. Apologies.

Say hello to FreshThemes. Now you can suit up your support and customize your it any way you like!  http://blog.freshdesk.com/freshthemes/ 

Freshdesk is now integrated with arguably the best thing to happen to file exchange - @dropbox!  http://bit.ly/XhDCRS . #Helpdesk

Apologies for the trouble caused, all mail to ticket conversion should be fine now. We will check with @sendgrid on what happened and update

We are facing some issues with Mail delivery, we are checking this with @sendgrid

ALERT - If tickets are not coming into Freshdesk from Facebook, please reconfigure your Freshdesk-Facebook integration.

Here's the @nimble + @freshdesk story on @bw -  http://buswk.co/W6NH1a .

Freshdesk's webinar with @hyken on the 6th of December, 10 am CST. Grab your seats NOW!!  http://bit.ly/UKVVMf . #CustServ #CustExp

New review on Google Apps Marketplace from the @uberconference team! Made our day :) pic.twitter.com/HGVRRsj3

Turn your phone into the hottest support hotline with Knowlarity, the Grasshopper of India. http://t.co/OqCLPC7J.

Top CEOs share their best practices for exceptional Customer Service http://t.co/HBKhq89b. From Forbes Mag. #CustServ

Here's an awesome infographic from @bluewolf too on the future of #CustServ - http://t.co/3sPtVv9A. #Infographic

Customers don't buy products/services. They buy good feelings & solutions to problems. Make it easier - Susan Friedmann. #Startups #CustServ