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You can tell a lot about a person by how quickly they dismiss something they don't understand.
A 14 year-old just applied for a job at 37signals. He said "fuck internet explorer" in his application. Smart kid.
Making people read more instructions is not a design solution. It's a chore. Rework the design so less needs to be explained.
Rule of thumb: Short paragraphs get read, long paragraphs get skimmed, really long paragraphs get skipped.
Complexity is a chronic infection. Once you've got it you spend lots of time managing it. It almost never goes away.
One of the dangers of long projects is that you can get sick of seeing something no one else has even seen yet.
"A problem well stated is a problem half solved." -Charles F. Kettering
Never dismiss a good idea because of poor execution.
Founder of 37signals. Co-author of Getting Real, REWORK, and REMOTE.