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#UWSMC FB is the size of the Internet in 2004 http://t.co/dUSrQ9bG via @briansolis
#FF SM heroes-@xurxomartinez @tosolini @bcahill @anildash @rww @paolojr @captainchunk @berkun @heidimiller @seomoz @armano
Agreed....REAL motivation is intrinsic (comes from within). http://ow.ly/l1drw via @tullman #leadership
Return is a function of investment: Disappointed by the ROI of social media? Set a 'giving' budget http://ow.ly/kZxR0 via @jaypalter
Extending a virtual experience offline has enormous impact to customers #gartnercrm #sdlinnovate
Data for advanced social analytics is a key component to social for sales #gartnercrm
Attitudes and empowerment of employees can have enormous positive impact on#CX #gartnercrm
If you garner feedback from your customers, let them know what you did with it #gartnercrm
Customer Effort Score (CES) based on reducing the effort required of the customer to complete their request #gartnercrm
NPS lacks a clear root cause for promoter or detractors...needs context #gartnercrm
In case you are wondering about LinkedIn's move to content: LinkedIn to buy news-reader app Pulse http://www.geekwire.com/2013/linkedin-buys-newsreader-app-pulse/ … via @taylor_soper
'Facts Tell, Stories Sell':MT @markhcohen:Higher Creative Content Marketing Bar http://zite.to/WZtPgv via @zite #social #marketing #content
A2: Perks & SWAG are OK, but WAY down the list of value. Listen & demonstrate their impact on the business #WOMMAChat
Just so you know: 10 Pro Tips for Writers Using Social Media http://t.co/6MjbCYnV via @mashable
OK, eyeewww…Study: 91% of Gen-Ys Use Their Phones in the Bathroom http://t.co/0bZVnB45 via @rww
Consider: The Cost of Not Using Social Media http://t.co/yjSZH0nk via @newcommbiz #UWSMC
Social Media, Community, Leadership, Music and Comtemplation. Cat dad, video neophyte and Kindle fanatic.
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