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Praying for the lives of the babies in the PICU and NICU being carried down 9 flights of stairs at NYU Tisch Hospital. Generator failed
User Research isn't to ask people what they want, but to discover what they do. Behavior reveals need, identifies problem to solve by design
When someone says something you've been saying for years, don't think, "I've been saying that for years!" Instead think, "I'm winning!"
My best advice for designers? Spend as little time on the computer as humanly possible. See the world = build empathy = design successfully
Women. Gays. Marijuana. Fuck yes, this is becoming a country I want to live in again!
Designing the product is all for naught if you don't first take the time to design the organization.
User Experience isnt just designing usable interfaces. UX is an organizational commitment to making objective decisions informed by research
#Sandy continues to kill. Hurts to add 29 people's stories to my list today, newly passed & identified, plus 13 photos http://whitneyhess.com/blog/2012/11/05/the-people-who-were-killed-by-hurricane-sandy/ …
"It's not your setback that matters, it's always your comeback that counts."
Research > Strategy > Design. If you don't know why and who before you come up with what, you'll end up creating nothing for no one.
"Be who you are and say what you feel because those who mind don't matter and those who matter don't mind." -- Dr. Seuss
Sometimes on the path to doing what you love, you need to admit what you aren't good at doing and have no interest in getting better at.
THANK YOU FINALLY SOMEONE SAID IT!!!! "I don't believe that we have the right to tell women how to control their body." -- Joe Biden
If driving traffic to your site is your business's ultimate goal, you have an outdated business model & you don't understand user experience
User experience is a customer-focused process for designing products. It is not an activity you can put on a bulleted list of services. Stop
I write, coach, speak and dream about humanity in business and technology. I believe empathy builds empires. ♋ ShalOM